Tags in the system are used as keywords, terms-links allowing to substitute information in the system corresponding to the tag. This type of metadata allows to create different types of templates for responses and create templates of requests and reports. A more detailed list of tags and their description can be found at the link.

Tags are used in places such as:

• Dispatcher:

  

• Notifications:

• Omnichannel buttons:

• Macros:

• Export templates:

• Requests: