DaoDesk is able to receive and send e-mail from the system. When a new e-mail from a user is received, a new request will be created, or the response will be sent to an existing ticket.

If a letter comes from an unknown user - it will be automatically created and by default it will be sent a notification about registration in the system (template-notification can be disabled or edited in the “Notifications” section).

You can connect an unlimited number of mailboxes in the system. If you use several Departments (departments of the company), each of them can be assigned its own incoming and outgoing mailbox, and then letters will be sent from the mailbox connected to the department where the request is currently located.

For example, you have two departments: Support and Accounting. You can connect a conditional mailbox support@company.com to the Support department and payments@company.com to the Accounting department. When a user writes a letter to support@company.com, the request will be created in the “Support Department” department by default, and employee responses will be sent to the client from the same mailbox (specified as the outgoing mailbox) until the request changes the department.

 Global Settings - Outgoing Mail

In the Global Settings menu, you can specify one of the mailboxes that is already connected as outgoing mail in any of the departments. The mailboxes connected to departments are responsible solely for sending emails within requests, while the mail in Global Settings is primarily responsible for sending “system” notifications: during user registration/automatic registration and password reset.

We strongly recommend that you make sure that you have a correct and working outgoing mail in Global Settings. Otherwise, users will not receive emails, for example, when trying to reset a password - it is this mail that is responsible for the correct operation of the password reset notification template.