You can add agents (system employees) manually, via bulk user import, or via the DaoDesk API. By default, you must be an administrator to add new users.

Administrators can add users of any type: end users and agents. The number of users with the “agent” type will determine the cost of paying for the system. The number of users with the “end user” type is not charged or limited in any way. Administrators are also classified as agents and are included in the invoice. For example, you may have 1 administrator and 3 first line support staff. All of them belong to the user type “agent” and are charged:

You can view the current number of employees in the system and their cost in the “Payment” menu. The current main administrator (payer) of the system and the date of the next invoice will also be displayed here:

To add a new agent:

1) Go to the “Contacts” menu in the panel on the left.

2) Click on the “Add User” button at the top right of the screen:

3) In the window that opens, fill out the employee's contact card, specify their group, and departmental accesses:

4) Save the contact and then the agent can authorize to their account.