With the help of the report in dynamics you can analyze various statistical data, quantitative indicators in more detail, as well as view it by specifically defined parameters in different time intervals - hours, days, weeks, etc.

The report allows you to analyze and group the load of each division (department) on a monthly, weekly or daily basis, and understand whether the load has increased or decreased, in which period it became more, and in which period it became less, in which specific departments or for which specific parameters of requests.

For example, you are interested in how many requests were closed by all employees for each month, compare their indicators with the previous months, as well as with the indicators of other employees and understand who of them shows the best results, and with whom it is necessary to carry out additional work: 

Or you want to know how much the volume of calls to the system increases during holidays (sales season, New Year holidays, etc.) compared to regular days, or you want to know how much the time of the first response of your employees to requests has changed compared to previous periods - all this, and much more, allows you to realize the report in dynamics.

In addition, the report has extensive visual capabilities, which allows you to demonstrate the results more clearly to the management. The report in dynamics offers different types of information display: a vertical line chart, pie and bar charts, as well as display in tabular form with the subsequent ability to upload information to an Excel spreadsheet or print it: