Thanks to the audit report, you will be able to evaluate the productivity of support staff.

For example, one of the objective evaluation parameters is the number of replies sent by employees, because ideally a request should be solved in one reply, without stretching correspondence for a large amount of time. In order to get specific numbers (and of course a graph), you need to use the audit report.

For each sample, you will be able to analyze exactly what action the employee took, sort, see clear time and number of actions on requests. Not a single step of an employee will be left out of your attention.

You can also filter the search by specific parameters. For example, you can find out which employee most often added a reply to requests (and which one), closed or created requests, applied a macro, sent letters, merged requests and many other actions:

After generating a report according to the specified criteria, the information on the number of requests can be sorted in the order convenient for you, filter requests by the required action/user/group, hide unnecessary parameters, print the data or export them to excel or csv. Thus, you can get absolutely any information on the actions of employees in the context of the specified data. This report allows you to identify the strongest employees, as well as less effective ones, to work with them and make your support service even better.