User statuses are mostly used to automate work on requests. First of all, for automatic distribution of requests.

In addition, the statuses are also used to control the work of operators: for example, you can create the status “Lunch break”, and the manager will see that the employee is having lunch at a certain moment, and thanks to the report on Employee Statuses, you can visually estimate in graphical and tabular form how much time each employee spends on his/her lunch break. By analogy, it will be possible to track other statuses, how many times an employee changes them, the time of the first status “Online” and the last “Offline”, etc., thus having clear information about the working time of employees.