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Basic settings
  • Customizing email notifications
  • Request settings
  • Personal settings
  • How to add a new agent
  • Reply templates
  • More articles: 8
Advanced settings
  • Schedule
  • Custom fields
  • Customer satisfaction index
  • Contact fields and statuses
  • User mention
  • More articles: 7
Dispatcher, automation
  • Bot constructor
  • Webhooks
  • Notification templates in the Dispatcher
  • Actions in dispatcher
  • Conditions in dispatcher
  • More articles: 2
Work with requests
  • Client managers
  • Equipment
  • Views (filters)
  • Evaluating posts and comments
  • Request control
  • More articles: 11
Reporting and analytics
  • Agent report (chat)
  • User statuses
  • Agents/requests feedback
  • Audit report
  • Global report
  • More articles: 8
Knowledge base
  • Why you need a knowledge base
  • Getting started with the knowledge base
  • Creating and editing articles in the knowledge base
  • Knowledge base settings
  • Knowledge base categories
  • More articles: 1
Omnichannel
  • Omni: general information
  • Online chat
  • Agent report (chat)
Communication channels
  • WhatsApp Business API integration (1msg)
  • WhatsApp integration (Green-API)
  • Facebook integration
  • Gmail integration
  • Email setting up
  • More articles: 3
Other
  • Payment
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